I understand that shipping the bouquet & its cost is my responsibility and instructions are sent after you purchase. The shipping fee added onto your final total, ONLY covers the cost of us sending the finished frame back to you.

If you are local, you can choose the drop off & pick up option during checkout. We will reach out to schedule a drop off time and date.
I understand that if the bouquet is lost or damaged, you will be refunded 50% of the price or you will have the option to use replacement flowers at an additional cost.
I understand that failure to follow the shipping instructions provided may result in damaged flowers that we can deem unworkable. I may be given the option to downsize in frames or change the style of layout to accommodate my flowers. If the flowers aren’t salvageable, you will have the option to use replacement flowers at an additional cost or cancel the order and get refunded 50% of the price.
I understand that if I send any other items besides the flowers that may be used to hold/decorate my flower stems they will not be returned. I need to remove these from my bouquet prior to shipping.
I understand that this process can take 3-6 months before completed. I also understand shipping & handling can take an additional 5-7 days.
I understand that when shipping my bouquet not all flowers will make it and that I will receive a picture of what the bouquet looks like when it arrives.

I understand that if the event is canceled or request a refund at least 30 days before the event I will get a full refund of the amount paid. If I cancel 14 days before event date, 50% will be refunded. There will be no refund if we don’t hear from you after the event date.

I understand I am responsible for labeling my bouquet with name on the order and order number.
I understand that if my shipping address changes, I am responsible for updating that address change.
I understand that if the bouquet needs flower replacements and you agree to that, there will be an extra fee.
I understand not all flowers will be used because of flower condition or frame size.
I understand I get to review the design and that three rounds of design changes are included in the price.
I understand that there can not be any changes made once the frame is sealed.
I understand that over time blooms might fade even using color correction, this is a naturally occurring process & nothing we do can prevent blooms from fading over time.
I understand color correction is included with my floral preservation piece & I have the option to deny any color enhancements
I understand that frames are handmade and unique in its own way.